Privacy Policy

Our Contact Details

Company Name: Maljon (TIMBER PRESERVATION) Ltd

Address: Unit 20, Dales Court Business Centre, 95 Dales Road, Ipswich, Suffolk, IP1 4JR

Phone Number: 01473 747559

E-mail: office@maljon.co.uk

Type of Personal Information we collect

We currently collect and process the following information:

Names and titles
Physical addresses
Email addresses
Phone numbers

How we get your Personal Information and why we collect it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Home visits for surveys and carrying out works
To arrange for further or future services

We also receive personal information indirectly, from the following sources:

Estate Agents
Housing Companies
County Councils
Housing Associations

We use the information that you have given us in order to arrange home visits for surveys and carrying out works.

We may share this information with our subcontractors if we require them to carry out any works or services on our behalf. They use this information to attend the property, and contact you if they need to arrange access, inform you of any changes in appointments or works, or to keep you updated with any progress.

For a list of our subcontractors can be provided at request.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Jean Podd, Managing Director – jean@maljon.co.uk, 01473 747559.

(b) We have a contractual obligation.

(d) We have a legitimate interest.

How we store your Personal Information

Your information is securely stored physically at our Head Office: Unit 20, Dales Court Business Centre, 95 Dales Road, Ipswich, Suffolk, IP1 4JR. Our electronic data is stored in the Cloud via the database system “Knack”. For more information on Knack please visit: https://www.knack.com/gdpr/

We keep physical addresses for an unlimited time; however, any names, titles, email addresses, and phone numbers relating to the property will be kept for varying times depending on if we need to contact you for further services.

For example; if we have carried out an installation of a Unit at your property which needs to be serviced every 3-5 years, we will keep your details until you either no longer have the unit, move out of the property, or request us to delete them. Please note: if we have no means of contacting you to arrange services, we will not be able to carry out any further services, and you risk the chance that the unit will no longer work correctly or at all. This can void any guaranteed relating to the works.

Another example; if we have carried out works to your property and they are covered by our ten-year guarantee, we will keep your details until the guarantee expires.

We will then dispose this information by deleting any record from system and ensuring that any paperwork is either shredded, or details permanently blacked out with a black heavy marker, photocopied, and then we will only use the photocopy, disposing of the original securely.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request:

Jean Podd, Managing Director

Maljon (TIMBER PRESERVATION) Ltd

Unit 20, Dales Court Business Centre

95 Dales Road

Ipswich, Suffolk

IP1 4JR

office@maljon.co.uk

jean@maljon.co.uk

01473 747559